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Help more urgently

If you are in crisis, feeling suicidal, and need more urgent help


  • Call or email The Samaritans : phone 116 123 or email
    The Samaritans offers telephone emotional support and befriending in complete confidence. Available 24 hours a day.


  • Call the SANE Mental Health helpline: 0300 304 7000
    The Mental Health helpline offers emotional support and information to those experiencing mental health difficulties, their families and carers. Available 6pm-11pm 7 days per week.


  • Papyrus – for people under 35. Call 0800 068 41 41 – Monday to Friday 10am to 10pm, weekends 2pm to 10pm. Text 07786 209697



  • If you are worried about the safety of a child: Call the NSPCC helpline : 0808 800 5000



  • TESS is a text and email service for women and girls in the UK affected by self-harm. Tuesdays, Wednesdays and Thursdays from 19:00-21:30. Text: 07537 432 444 Self-Injury Helpline – 0808 800 8088.


  • MIND Infoline provides information on a range of topics including: mental health problems and where to get help. 9am to 6pm, Monday to Friday 0300 123 3393.


  • Silverline Free 24-hour confidential helpline for people aged 65 and above. 0800 470 80 90.


  • Call the Banes Primary Care Liaison Service between the hours of 8am to 6pm Monday – Friday on 01225 371480


  • Call the Banes Intensive Team between the hours of 8pm to 8am Monday -Friday or anytime on a Saturday or Sunday on 01225 362814, if a member of the team is not available due to other clinical commitments they will call you back as soon as they are able


  • Call the NHS 111 service: 111 (free from a landline or mobile)
    Call 111 when you need medical help fast but it’s not a 999 emergency. Available 24 hours a day


  • For 24 Hour Emergency support call 999, attend A&E, call out of hours Banes GP service : 03000 33 99 33


Things to do

 Talk with someone every day, preferably face to face. Alternatively, continue to call a crisis helpline and talk about your feelings.

Make a safety plan. Develop a set of steps that you can follow. It should include contact numbers for your doctor, as well as friends and family members who will help in an emergency.

Make a written schedule Keep a regular routine as much as possible, even when your feelings seem out of control.

Get out in the sun or into nature.

Exercise Three 10-minute bursts of activity can have a positive effect on mood.

Make time for things that bring you joy.

Remember your personal goals. Write them down.


Things to avoid

Alcohol and drugs. Drugs and alcohol can increase depression, hamper your problem-solving ability, and can make you act impulsively.

Being alone. Solitude can make suicidal thoughts even worse. Visit a friend, or family member, or pick up the phone and call a crisis helpline.

Doing things that make you feel worse. Listening to sad music, looking at certain photographs, reading old letters, can all increase negative feelings.

Over thinking and other negative thoughts. Don’t think and rethink negative thoughts. Find a distraction. Giving yourself a break from suicidal thoughts can help, even if it’s for a short time.


Contact us:
B&NES Primary Care Talking Therapies Service
Hillview Lodge
Royal United Hospital
Combe Park

01225 675150